Hey Friends Return & Refund Policy

At Hey Friends, we want you to love your piece as much as we do. Each style is thoughtfully designed and made to feel timeless, polished, and fun. If something isn’t quite right, here’s how returns and exchanges work:

Returns & Exchanges

• We accept returns or exchanges within 14 days of delivery.

• Items must be unworn, unwashed, and in original condition with tags still attached.

• Customers are responsible for return shipping costs.

• Original shipping fees are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please reach out to us right away. We’ll make it right. 

How to Start a Return or Exchange

To begin a return or exchange, contact us at orders@heyfriendsbyshaef.com or fill out our contact form. We’ll walk you through the process and get everything squared away.